Marie Flinkfeldt's research focuses on social interaction in various institutional settings. Examining how people talk to each other is a way to explore aspects of culture, morality and identity as they are "talked into being." Flinkfeldt defended her PhD thesis, "Legitimacy Work: Managing Sick Leave Legitimacy in Interaction", in 2016. She is currently assistant professor (biträdande lektor/associate senior lecturer) at the Department of Social Work at Uppsala University.
Marie Flinkfeldt’s research has primarily been concerned with institutional interaction across the welfare state. She has published research on interaction between professionals and clients in healthcare, social work, public administration, volunteer organizations, and commercial customer service. Her research spans topics such as gender, equality, intimate partner violence, parenthood, old age, health problems, and poverty.
Flinkfeldt received her PhD at Uppsala University in 2016. Her thesis, "Legitimacy Work: Managing Sick Leave Legitimacy in Interaction", used discursive psychology, conversation analysis and membership categorization analysis to examine naturally occurring interaction in two settings: an online forum thread featuring people on long-term sick leave, and regular sick leave 'status' meetings at the Swedish Social Insurance Agency. The thesis theoretically developed the empirically driven concept "legitimacy work" and showed how sick leave legitimacy is collaboratively accomplished in the fine details of talk and text.
Flinkfeldt has been a postdoctoral researcher at Uppsala University and Umeå University, and a recurring visiting scholar at Loughborough University and University of California Santa Barbara (UCSB). Since April 2020, she works as an assistant professor (biträdande lektor/associate senior lecturer) at the Department of social work at Uppsala University.
Flinkfeldt is PI of the project "Equal terms: Manifestations of inequality in parents’ contacts with the Social Insurance Agency about parental leave", which is funded by Forte (2018-2023). She has also been co-PI of two projects with research funding from the Swedish Social Insurance Agency: a) "Speaking of Money: Problem presentation, service and response when families with children call the Social Insurance Agency" (2016-2019, with Elisabet Näsman (PI)), and b) "When the Social Insurance Agency must deal with new social problems: Maintenance support case officers’ strategies to assess and respond to intimate partner violence" (2020-2021, with Stina Fernqvist (PI)). Currently, she is co-PI of the project "Meaningful conversations in the sunset years: Developing suicide preventive communication tools for productive responses to older helpline callers", which is funded by Forte (2023-2026, with Clara Iversen (PI)).
Interaction in the welfare state
Social problems, social categorization, and social policy
Membership categorization, discursive psychology, conversation analysis
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